Wondering what your results mean?
- The download speed is how fast you can pull data from the server to you. Most connections are designed to download much faster than they upload, since that’s the majority of your online activity like loading web pages or streaming videos.
- The upload speed is how fast you push data from you to others. Uploading is necessary for sending big files via email, or in using video-chat to talk to someone else online.
- Latency is the amount of delay (or time) it takes to send information from one point to the next. Latency is usually measured in milliseconds or ms. It may also be referred to as a ping rate.
The tool above, provided by Speedtest.net, measures your connection speed in Megabits Per Second (Mbps). Mbps is the industry-standard, so you can easily compare your result to your high-speed internet plan’s speed.
If you are having issues with your connectivity please contact Customer Support at 1-800-600-5050 or visit our Support page for additional contact options.
Note: For speeds of 500 Mbps or greater, please use Mozilla Firefox for the speed test.