Current SPIFF Terms and Conditions
SPIFF Payment:
Earn a one-time payout equal to 1X monthly recurring charge for the complete solution, including access charges.
SPIFF Term:
Offer valid from April 1 through June 30, 2024.
Eligible Accounts:
‘Net New Customers’ or ‘New Logo Customers’ refers to a customer who is not receiving services or has not received any services in the prior six (6) months from Windstream Enterprise.
For clarity, this definition does not include upsells or renewals to existing or former Windstream Enterprise customers within the 6-month period above.
Eligible Services:
Qualified MRCs with a service term of 36 months or longer.
Additional Terms:
Eligible sales must be signed by a customer and submitted to Windstream Enterprise on or before June 30, 2024.
Deals over $25,000 Monthly Recurring Charge (MRC) will require prior SPIFF eligibility approval.
The SPIFF payment for deals larger than $50,000 MRC will be split into two payments: 50% upfront and 50% paid upon last site install.
Upfront payments will be released upon customer signature and after the customer is assigned a Windstream Enterprise account number.
Only eligible network, product and product component MRC qualify for the SPIFF and does not include ASF or other taxes/surcharges/fees, CPE NRC, NRCs and third-party/tertiary services.
Customer termination of service(s) prior to the start of the renewal term may result in a chargeback of any partner upfront offer incentives and renewal credits.
Incentive reflects maximum payout to partner.
Agents with a Master Partner Agreement should refer to the appropriate Master Program Agreement for more details.
Plus 5% Residual Incentive: Earn an additional 5% residual commission on strategic solutions monthly billed revenue (MBR) sold between April 1, 2019 and December 31, 2024. To qualify, all sales must be customer signed and submitted on/before COB December 31, 2024. All qualifying sales must include one or more strategic solutions on a 24-month term or longer. The 5% residual incentive will apply to qualifying strategic solutions MBR.
Strategic solutions are: Cloud Connect, OfficeSuite UC®, SASE, SSE and SD-WAN.
The additional 5% residual incentive will apply to qualifying strategic solutions MBR and is in addition to the residual amount based on the new commission structure rolled out in April 2019. The residual incentive percentage will remain in effect under the same terms and conditions in partner’s agreement.
The 5% residual incentive can be used in conjunction with SPIFF offers and with Customer Free Month Loyalty offers.
All qualifying sales must be new logo, new location, upsell or conversion with a deal size of at least $500 and include at least one eligible strategic solution. Residual incentive will be applied to eligible strategic solutions MBR only. Click here to submit your eligible upsell and conversion deals for approval.
Partner must be actively involved (initiated, influenced or closed) in strategic solutions upsells and/or conversions to be eligible for additional residual incentive. The additional residual incentive will be processed with your standard monthly commission run except for qualifying upsell/conversion deals. These deals require the above form to be submitted by the partner, whereby, they will be processed in the next qualifying commission run.
The following solutions and charges are exempt from any residual incentive payment: All underlying transport products (except as specified under strategic solutions), ASF or other taxes/surcharges/fees, CPE NRC, NRC’s and other Third-Party/Tertiary Services.
Disputes: Partner must provide notice of dispute within 90 days of payment. Windstream Enterprise reserves the right to reclaim any residual incentive payments if qualifying criteria are not met or if termination of services occurs. Partner must provide notice of any missing residual incentive payments in writing 90 days after the residual incentive payment should have initiated.
Windstream Enterprise reserves the right to change, modify or cancel promotions at any time.
Extend and Win Customer Renewal: Valid for qualified customers on “as-is” renewals only administered by partner through the WE Connect Partners portal. Upsells, migrations and any offers extended outside of the WE Connect Partners portal, including any other types of renewals, are excluded.
Disputes: Partner must provide notice of dispute within ninety (90) days of payment or waives its right to dispute the payment. Windstream Enterprise reserves the right to reclaim any upfront payment if qualifying criteria are not met or if termination of services occurs for any reason at any time. Partner must provide notice of any missing SPIFF payments in writing ninety (90) days after the promotional period ends or waives the right to request payment. Upfront payments may be reclaimed if orders or services are not installed within one-hundred eighty (180) days of signature.