Current Spiff Terms and Conditions
Upfront offer valid from April 1, 2023, to June 30, 2023, on Net New Customer Sales* or net new sales to existing Windstream Enterprise customers, made under the terms and conditions of this Strategic SPIFF (“Eligible Sales”). To qualify, an Eligible Sales must be signed by a customer and submitted to Windstream Enterprise on or before Close of Business (COB) on June 30, 2023 and must be on a 36-month term or longer. Deals over $25,000 Monthly Recurring Charge (“MRC”) will require prior SPIFF eligibility approval. The SPIFF payout for deals larger than $50,000 MRC will be split into two payments: 50% upfront and 50% paid on last site install. Only eligible product and product component MRC qualify for the SPIFF. Sales to existing Windstream **House Accounts must receive segmentation approval to be SPIFF eligible.
Bigger and Better OfficeSuite UC® SPIFF: Paid out per calendar month. 8X SPIFF applies only to new OfficeSuite UC MRCs from Eligible Sales. See the flyer here for additional details .
OfficeSuite UC: Minimum four (4) seats required and net new of at least $100 OfficeSuite MRC required to be eligible for SPIFF. On-site phone install charges that are reduced up to 50% will reduce the SPIFF by 50 pts. On-site phone install charges that are reduced greater than 50% will reduce the SPIFF by 100 pts.
Bigger and Better SASE and SD-WAN SPIFF (with sale of SASE or SD-WAN and OfficeSuite UC): Paid out per calendar month. 3X SPIFF applies to new SASE, SSE or SD-WAN MRCs from Eligible Sales. Eligible Sales that contain new SASE, SSE or SD-WAN and new OfficeSuite UC MRC on the same service location will qualify for an 8X SPIFF on new SASE, SSE or SD-WAN and new OfficeSuite MRCs on those service locations. Eligible Sales to an existing OfficeSuite UC service location that contain new SASE, SSE or SD-WAN MRC will qualify for an 8X SPIFF on new SASE, SSE or SD-WAN MRC on that service location. See the flyer here for additional details .
1X Bonus SPIFF for WE Connect Partners portal: Net New Customer Sales (New Logo) fully quoted and contracted through WE Connect Partners portal by partner portal user will qualify for additional 1X SPIFF on eligible OfficeSuite, SASE, SSE and SD-WAN MRC.
The following products and charges are exempt from any SPIFF payment: All underlying transport products (except as specified under Strategic Product(s)), ASF or other taxes/surcharges/fees, CPE NRC, NRCs and third-party/tertiary services.
Satisfaction Guarantee: Customer must purchase OfficeSuite UC and/or SD-WAN to qualify for the Satisfaction Guarantee. Subject to applicable terms and conditions. Three-year service term required. Customer is responsible for payment of all services prior to cancellation. This offer does not apply to any other services provided by Windstream Enterprise, including SASE. Applicable access charges, taxes, fees and surcharges are excluded from this guarantee. See the flyer here for additional details.
5% Residual Terms: Earn an additional 5% residual commission on strategic solutions MBR sold between April 1, 2019, and December 31, 2023. The additional residual incentive is in addition to the residual amount based on the new commission structure rolled out in April 2019. To qualify, all sales must be customer signed and submitted on/before COB December 31, 2023. All qualifying sales must include one or more strategic solutions on a 24-month term or longer and have a total deal value of $500 or greater. The 5% promotional residual will apply to qualifying strategic solutions MBR. See here for the complete list of terms and conditions.
Extend and Win Customer Renewal: Valid for qualified customers on “as-is” renewals only administered by partner through the WE Connect Partners portal. Upsells, migrations and any offers extended outside of the WE Connect Partners portal, including any other types of renewals, are excluded. Incentive reflects maximum payout to partner. Agents with a master partner agreement should refer to your master program agreement for more details. Credits that exceed $25,000 require additional approval. Customer termination of service(s) prior to the start of the renewal term may result in a chargeback of any partner upfront offer incentives and renewal credits. See the flyer here for additional details.
Disputes: Partner must provide notice of dispute within ninety (90) days of payment or waives its right to dispute the payment. Windstream Enterprise reserves the right to reclaim any upfront payment if qualifying criteria are not met or if termination of services occurs for any reason at any time. Partner must provide notice of any missing SPIFF payments in writing ninety (90) days after the promotional period ends or waives the right to request payment. Upfront payments may be reclaimed if orders or services are not installed within one-hundred eighty (180) days of signature.
For Windstream Enterprise sold deals, upfront payment(s) will not be released until after the customer is assigned a Windstream Enterprise account number.
*“Net New Customer Sales” means sales to a customer who is not receiving services and has not received any services in the prior six (6) months from Windstream Enterprise (new logo). For clarity, this definition does not include upsells or renewals (within the six-month period above) to existing or former Windstream Enterprise customers.
**House Account defined as an existing direct Windstream customer without a documented indirect relationship.