State of Florida SUNCOM Problem Reporting

Windstream Trouble Ticket Request Form

Select the issue you are experiencing:
- Calling problem
- Handset problem
- Other
Describe the issue you are experiencing:
Affected services—affected phone number(s ):*
Additional Phone
Agency name:
Agency address:

Street Address

Address Line 2

City

State / Province / Region

ZIP / Postal Code
Account number:
If you are experiencing voice trouble , please provide call example(s):

(Must be within 24 hours)
Calling number:
Exact digits dialed (i.e. +1, 9 1 etc.):
Date:

MM slash DD slash YYYY
Time:

:
Hours

Minutes
Result:
Local contact name:
Local contact number:
Local contact email address:*
Hours of access:
Hidden

Intrusive test authorized:
- Yes
- No
Submitting this request form is a notification that a trouble ticket needs to be opened. No changes or intrusive testing will be authorized via this request form. If any intrusive testing or changes are needed, a member of the Complex NOC team will reach out to an authorized party on the account.