Business & Wholesale Customer Support

Whether you are an Enterprise, SMB or Wholesale customer, Windstream Enterprise is here for you around the clock.

Customer support options

WE Connect Mobile App

Consolidate all of your Windstream features into one easily accessible app on your mobile device.

Billing & Accounts

To expedite your billing or account service please call.


TierPoint customers, contact us or go to the TierPoint Services Portal for more information.

DSL, Web & Email Hosting

Business customers using our DSL, web and email hosting services, call us or visit the following websites for more information.

Voice, Data & Network Repair

Contact us for data support or open a request on WE Connect.

Network Firewall Updates

Call us to update or change your network firewall.

Windstream Managed Voice Equipment

Voice equipment customers, call your service partner for support.

Windstream W9

Email us with W9 requests and questions. Please include your account number.

Storm Center & Disaster Recovery

Stay abreast of system impacts caused by natural disasters.

Windstream Enterprise Online Community


Wholesale support options


Not sure where to start?
Give us a call. 1-866-375-6040

Service Delivery

For delivery support, call us or send an email (please include organization name, contact name and phone number, and PON number).

  • Delivery support hours: Mon–Fri 8am–5pm ET

    • Option 1 for Special Services
    • Option 2 for Switched Facilities and Trunks

    Note: Voicemails and email messages will receive responses within two (2) hours.

Service Assurance

For service concerns, call us to open a ticket or request status.

Billing and Payment Inquiries

Three easy ways to contact us regarding billing questions.

For accounts billed in CABS

For all other accounts

Broadview Customer Support

Broadview Customer Portals

Former Broadview customers, visit to login to MyOfficeSuite, eCare or to pay a bill.

Broadview Wholesale Portals

Login to manage your Broadview Wholesale products.

Broadview Online Community


Local Service Migration/Porting Out

Escalated Contact:
1st Level:
2nd Level: 800-865-1498, Option 8
3rd Level:
or 800-865-1498, option 6, ext. 42191
4th Level: or 870-743-5157

FCC Rural Call Completion Concerns

Phone: 1-800-600-5050