Support

Business & Wholesale Customer Support

Whether you are an Enterprise, SMB or Wholesale customer, Windstream Enterprise is here for you around the clock.


Customer support options

Windstream Online App

Windstream Online Mobile provides you with the convenience to access your Windstream account directly from your handheld device.


Billing & Accounts

To expedite your billing or account service, call or email us.


TierPoint

TierPoint customers, contact us or go to the TierPoint Services Portal for more information.


DSL, Web & Email Hosting

Business customers using our DSL, web and email hosting services, call us or visit the following websites for more information.


Voice, Data & Network Repair

Contact us for support or open a request on Windstream Online.


Network Firewall Updates

Call us to update or change your network firewall.


Windstream Managed Voice Equipment

Voice equipment customers, call your service partner for support.


Windstream W9

Download a Windstream W9 or email us with W9 requests and questions.



Wholesale support options

Portals

Not sure where to start?
Give us a call. 1-866-375-6040


Service Delivery

For delivery support, call us or send an email (please include organization name, contact name and phone number, and PON number).

  • Delivery support hours: Mon–Fri 8am–5pm ET
    800.864.7188
    • Option 1 for Special Services
    • Option 2 for Switched Facilities and Trunks

    Note: Voicemails and email messages will receive responses within two (2) hours.

Service Assurance

For service concerns, call us to open a ticket or request status.


Billing and Payment Inquiries

Three easy ways to contact us regarding billing questions.

For accounts billed in CABS

For all other accounts


Broadview Customer Support

Broadview Customer Portals

Former Broadview customers, visit broadviewnet.com to login to MyOfficeSuite, eCare or to pay a bill.


Broadview Wholesale Portals

Login to manage your Broadview Wholesale products.


Local Service Migration/Porting Out

Contact Information

Escalated Contact:
1st Level: wci.scsc.lspac@windstream.com
2nd Level: 800-865-1498, Option 8
3rd Level: candace.m.trock@windstream.com
or 800-865-1498, option 6, ext. 42191
4th Level: Angela.n.mathis@windstream.com or 870-743-5157