Customer Portal

WE Connect

Manage and configure your services in a customized portal that adapts to the way you manage your network.

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Total access. Total control.

Get immediate access to all the information about your services in one place, along with the essential functions that help you manage and optimize your network. And when you need it, support is always a click away.

  • Centralized management. Routine operational functions like adding users or locations now take minutes instead of days.

  • Real-time visibility. Get an interactive view of network latency, packet loss and jitter by location, plus tools to customize reports.

  • Any time, anywhere, any device. WE Connect also comes in a mobile app that delivers all the functions of the desktop app.

See WE Connect in action

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WE Connect – Overview
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Gain actionable insights
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Run your whole network
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Get answers sooner
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Manage on the move
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WE Connect – Customization
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Create custom reports
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Check your services
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See all your locations
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Dig deeper into your solution
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Manage your network and services
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WE Connect – Support
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Track open orders
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Get contextual help
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Request support
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Your single pane of glass

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Your environment, your way

Choose from a complete range of interactive widgets that let you manage the services, functions and data that are most relevant to you.

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Streamlined service resolution

Open and monitor a detailed service report request directly through your portal—the ticket will be logged and triaged—without picking up the phone.

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Intelligent, rapid chat

Get real-time answers to your questions and the resources you need with the WE Connect chat feature.

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Detailed views by location

Start with an overhead map view of your network, then zoom in on individual sites to check services and equipment you have running at a location.

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Management on the move

Leverage the WE Connect mobile app for full functionality right on your smartphone, so you don’t have to sacrifice performance for convenience.

+ WE Connect app for Android
+ WE Connect app for iOS

Stephen Farkouh

Blog

WE Connect Redefines the
Digital Customer Experience

By Stephen Farkouh, Chief Information Officer

WE Connect is a major step in our commitment to create a modern, secure and user-centric digital experience that puts our enterprise customers in full control of their Windstream Enterprise solutions.

Read the article


Let’s talk about WE Connect

What to expect when we call:

  • We’ll dig deep to understand your technology and business challenges.
  • We’ll discuss how our cloud-optimized solutions align to your needs.
  • You’ll receive a free recommendation tailored for your business goals.
  • Looking for Customer Support? Visit our Support page.

Or call us direct:

1-786-428-9470