New Invoice Format & Associated Changes for Windstream CLEC, Wholesale CABS and MARS Billed Customers
To better serve our customers, Windstream is consolidating billing systems. Over the next several months, you will notice a change to your invoice format.
The following changes will occur:
Fees, surcharges, taxes and service rates may change based on how they are assessed in the new billing structure:
Additional important service-related changes:
Q: Will there be any changes to my bill? A: Yes. You will now be billed out of a new system post migration. Beginning with your new Windstream Wholesale CLEC invoice, you will notice changes on your bill including but not limited to account numbers, payment due date and payment remit to address. Additionally, the format and layout of the invoice will appear differently. Click here for a simple guide to help you interpret your new bill.
Q: Will I need to set up a new W9? A: No. You can continue to use the Windstream W9 you currently have on file.
Q: If I am currently sending Electronic Funds Transfer (EFT) payments monthly will I need to change the bank account I’m remitting to? A: Yes. Once you have received your updated invoice, you will need to submit your payments to a new bank account. Click here to download the new EFT banking information. For any questions regarding EFT payments, please email email@example.com and include your Windstream Wholesale account number.
Q: Will I continue to have access to my complete invoice history? A: 24 months of payment and invoice history will be available within the CPT portal.
Q: Is there a late payment charge? A: Yes; however, you will not see a change to the amount charged. Any balance unpaid by the invoice due date is subject to a late payment charge. Please refer to your Windstream Wholesale invoice for the payment due date.
Q: Is there a return check fee? A: You will be charged $25.00 for any returned checks.
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