Key Solutions: Mitel UCaaS, SD-WAN Concierge™, LAN Services and Professional Services
Vertical: Residential property management and investment services
Who: Sub-agent located in a suburb in Minneapolis, MN
What: Single-tenant Mitel UCaaS with 287 end points and a 50-seat CCaaS solution combined with SD-WAN Concierge plus network. Bundled Meraki WiFi and cameras (LAN Services) with Professional Services tied to the SD-WAN/CCaaS implementation.
When: May-July 2019
Why: The customer’s 3-year legacy MPLS and basic UC contract was coming to an end and they needed a solution that offered the flexibility and ease of migrating services from one physical location to another. Furthermore, they wanted to leverage CCaaS to integrate with critical apps like Salesforce and provide cloud-based chat with underlying SD-WAN network, delivering additional bandwidth for resiliency and performance.
How: The primary selling point was the ability to amortize the NRC into the MRC over the course of the contract, which provided the customer with more CAPEX space and residual for the partner. Also, bundling all strategic solutions with one provider—a single point of contact for project management, support and billing—gave the customer additional peace of mind.
Key Solution: SD-WAN, primary bandwidth mix, 4G backup
Who: Sub-agents, direct sales and indirect sales close a 3-year $41k MRC
What: State agency to add 143 new locations (mostly park and rec) to their existing 100+ location network—standard deployment of SD-WAN (VCE520) with 30m license, primary connection (various last mile, including Fixed Wireless) and 4G backup
Where: Northeast region
When: August 2019
Why: Superior product and amazing team of engineers and other support mechanisms at Windstream Enterprise vs. the competition
How: By leveraging existing relationships between the channel partner and direct sales team
Key Solution: Unified communications as a service (UCaaS)
Vertical: Retail—sporting goods store
Who: Sub-agent closes a 5-year, $41k MRC, leveraging Windstream Enterprise’s coordinated approach between direct and indirect sales
What: Over 2,100 OfficeSuite UC seats, plus over 400 locations of OfficeSuite® Fax
Where: 7-state area in the West region
When: September 2019
Why: Superior products vs. the competition
How: By leveraging an open sales opportunity on the direct side, in conjunction with the existing relationship the partner had with the prospect
Key Solution: Mitel UC, UCaaS and SD-WAN
Who: Florida-based partner closes a $500k transaction with a 3-year $5k MRC, leveraging Windstream Enterprise’s Hospitality team
What: Complete communications overhaul; Guest WiFi, Mitel phones, structured cabling and connectivity via Windstream Enterprise SD-WAN
When: July 2019
Why: Customer acquisition by property management firm triggers operational evaluation
How: By providing a solution and expertise competitors could not
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