State of Florida SUNCOM Communications Services Contract

Windstream is selected by State of Florida Department of Management Services (DMS), Division of Telecommunications, as a SUNCOM service provider for the newly released SUNCOM Communications Services (SCS) voice contract. This contract is for 5 years, with the potential for a follow-on 5 years awarded in 1-year increments.

The SCS contract is divided into 4 primary categories and supporting services. Please see the links below for more information.

Introduction

All services must be ordered by eligible customers. For questions regarding eligibility, or to register as a customer, please call your SUNCOM consultant for assistance at (888) 4SUNCOM (888.478.6266), or visit the registration page.

SUNCOM Communication Services (SCS) related issues, such as outages or degraded performance, should be reported to Windstream Enterprise. This can be accomplished by filling out the Trouble Ticket Request Form, or by calling the toll-free number 833.241.0109. An associated Windstream Enterprise reference number will be assigned once the request form is submitted.

After Windstream Enterprise has researched the report, or the issue is related to a major outage, escalation requests can be submitted to the SUNCOM Network Operations Center (SNOC) via the SUNCOM Incident Management System (SIMS). Escalation requests outside of normal business hours can be made via the SUNCOM toll-free number: (888) 4SUNCOM (888.478.6266) and selecting options 1, 1 and 8. To request an escalation, the Windstream Enterprise reference number is required.

Windstream Enterprise Solutions

Business Internet
Offer direct Internet access options for SD-WAN and Secure Access Service Edge (SASE) solutions with upload and download speeds of up to 10 Gbps delivered over the Windstream Enterprise Cloud Core™ network.

MPLS
Prioritize voice and data with Quality of Service (QoS) and enable secure data, video and voice transfer between multiple locations. 

SD-WAN
Benefit from a resilient, high-capacity, application-aware managed network solution that maximizes uptime.

Fixed Wireless 
Digital Centrex from Windstream Enterprise is a central office-based telephone system thatService multiple locations quickly without the need to establish physical connectivity. 

Managed Network Security (MNS) 
Stay protected from security threats with a comprehensive, fully managed solution.  

Cloud Connect 
Get high availability, accelerated application performance and enhanced security to support the use of cloud-based computing resources. 

Wavelength Services
Accelerate the delivery of optical connectivity to accommodate increasing bandwidth demands without high upfront costs.

OfficeSuite UC®
Choose from more than 100 enterprise-grade features to streamline global communications, information sharing and team collaboration to drive better business outcomes.  enterprise-class appliances that provide secure, optimized connectivity to applications in any location, including private data centers, public clouds and hybrid deployments.

SIP Trunking with Dynamic IP
Use a single network connection for business phone services and high-speed data that automatically adjusts bandwidth allocations based on call volume. 

LAN Services 
Improve IT agility and gather valuable business intelligence with Secure WiFi & Analytics, Intelligent IP Cameras and Cloud-managed Switches.

Professional Services
Modernize your IT infrastructure and accelerate digital transformation with expert support.

If you’re interested in buying services from Windstream Enterprise, please refer to the SUNCOM contract. 

How to Order

For information on ordering SUNCOM services, visit the DMS website. Select ‘Place an Order’ or ‘Register as a Customer’ under the SUNCOM links menu on the right side of the page.

You can reach DMS by phone at (888) 4SUNCOM (888.478.6266).

  • Select Option 1 for the Main Menu
  • Select Option 3 for Consulting Services and Service Delivery/Ordering
    • Choose from the following:
      • Press 1 for Consulting Services
      • Press 2 for Ordering

SUNCOM customers with a CSAB account can order services via the CSAB portal.

Trouble Reporting

SUNCOM Communication Services (SCS) related issues, such as outages or degraded performance, should be reported to Windstream Enterprise. This can be accomplished by filling out the Trouble Ticket Request Form, or by calling the toll-free number (833) 241-0109. An associated Windstream Enterprise reference number will be assigned once the request form is submitted.

After Windstream Enterprise has researched the report, or the issue is related to a major outage, escalation requests can be submitted to the SUNCOM Network Operations Center (SNOC) via the SUNCOM Incident Management System (SIMS). Escalation requests outside of normal business hours can be made via the SUNCOM toll-free number: (888) 4SUNCOM (888.478.6266) and selecting options 1, 1 and 8. To request an escalation, the Windstream Enterprise reference number is required.

  • CSAB ordering assistance can be requested from DMS by opening a ticket in the SUNCOM Incident Management System (SIMS). The link to SIMS can be found on the customer’s CSAB homepage dashboard under ‘Communications’.
  • A link to SIMS is also available on the CSAB portal login page – ‘Support (SIMS)’. The customer does not need to be logged in to CSAB to make the request for assistance. However, an active user account with ordering privileges is required to place an order.
  • Customers can also request ordering assistance from DMS by calling (888) 4SUNCOM (888-478-6266) and following the prompts to “ordering.”

Please see the steps for registration.

  • Assistance can be requested from DMS by opening a ticket in the SUNCOM Incident Management System (SIMS). The link to SIMS can be found on the customer’s CSAB homepage dashboard under ‘Communications’.
  • A link to SIMS is also available on the CSAB portal login page – ‘Support (SIMS)’. The customer does not need to be logged in to CSAB to make the request for assistance. However, an active user account with ordering privileges is required to place an order.
  • Customers can also request assistance from DMS by calling (888) 4SUNCOM (888-478-6266) and selecting options 1, 1 and 8.

Contact Us

Windstream Enterprise SLED Team

Vincenza Carini
Sr. Account Development Director
vincenza.carini@windstream.com
Mobile: 954.608.3492

Marcy Claxton
Sr. Account Director
marcy.claxton@windstream.com
Mobile: 918.645.6349

SUNCOM Contacts
Contact Us / Telecommunications / Business Operations / Florida Department of Management Services – DMS (myflorida.com)