6 cloud-based unified communications case studies
5-minute read time
Enterprises that lead in digital transformation are using cloud-based unified communications (UC) like Unified Communications as a Service (UCaaS) to stay competitive. UCaaS enables organizations in all industries to drive growth and revenue by optimizing every aspect of their day-to-day operations, including collaboration, communication and cost reduction.
Unified communications in healthcare
Wright & Filippis is one of the nation’s largest family-owned providers of prosthetics, orthotics and accessibility solutions.
The problem? The company’s legacy network and end-of-life voice system led to frustrating outages at many of the company’s 32 clinics.
As a result, customer service was poor because of slow Internet and EMR application performance, as well as difficult-to-manage voice services.
Discover how Wright & Filippis achieved better call experiences for patients, virtually no outages, faster application performance and lower costs.
With approximately 2,700 employees across 14 states, Mid-Atlantic Dental Partners (MADP) handles billing, collections, scheduling, clinical data analytics, group purchasing and more.
While their clinics sent their patients off smiling, MADP’s obsolete network left the organization’s IT team gritting their teeth in frustration.
The legacy VPN and POTS phone system led to frequent outages across all locations, while the organization’s onsite security didn’t achieve the compliance standards MADP required as a healthcare provider.
See how they expanded bandwidth, improved application performance, reduced network outages and ultimately improved patient experiences.
Gaston Family Health Services (GFHS) is a community-based, federally qualified healthcare provider with headquarters in Gastonia, North Carolina.
As demand for services at their 20+ clinics grew, the GFHS network was plagued by sluggish performance due to its obsolete, low-bandwidth T1 connectivity.
That led to frequent lapses in connectivity. Since the network also lacked redundancy, patient information was often compromised and patient care suffered.
Learn how the small, hardworking IT team at GFHS turned to Windstream Enterprise to bolster and improve their service delivery with UCaaS, CCaaS and reliable connectivity—enabling IT to spend less time chasing and fixing network issues and focus on projects designed to improve the patient experience.
Unified communications in manufacturing
To DeRoyal Industries, Inc. (DRI), a global manufacturer of medical supplies, communication is key when your mission is to improve the clinical quality and economic health of your customers.
In particular, their call center serves as a lifeline for customers, ensuring real-time support and answering about 200 calls daily.
Over time, the effects of an aging contact center, end-of-life on-premises phone system, network bandwidth limitations and the associated downtime had put DRI at a turning point: Upgrade now or risk negative impacts on employee productivity and customer satisfaction.
Find out why DeRoyal chose Windstream Enterprise as its network and voice partner to provide integrated support for both network and voice services.
Unified communications in retail
As an upscale décor retailer, Calico specializes in helping customers create stylish rooms and gorgeous homes to enhance the quality of their lives.
Like most businesses, Calico had to move most of its operations from in-store to online during the pandemic.
But Calico’s antiquated, on-premises PBX phone system led to 3–4 outages per month that lasted up to a week while its existing MPLS network lacked the bandwidth to maintain application performance, resulting in a poor user experience for employees and customers.
Find out why they turned to Windstream Enterprise for a technology makeover that resulted in robust, 100% uptime, reliable phone and collaboration services, network and voice visibility and control, and significant cost savings.
Unified communications in automotive
With a long sales track record based on in-person customer interactions, Koeppel operates five successful car dealerships in Queens, New York.
Because today’s car buyers expect information and service when, where and how they choose, the company is evolving their communications to move to online processes including enabling sales reps to enter customer information on iPads and improving their communications with customers by phone and email.
Koeppel’s legacy on-premises PBX phone systems were falling short—they operated independently of each other and lacked centralized management and modern features, and they were a burden to manage and maintain.
See why this automotive firm chose Windstream Enterprise to accelerate their digital transformation and get them on the road to success.
Make cloud-based unified communications work for you
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