Provide a best-in-class customer experience with the latest cloud-based contact center technology.
Go directly to..
Your customers want to interact with you their way: by phone, chat or web. That is why your contact center needs to accommodate each customer’s communication medium of choice. A cloud-based Contact Center as a Service (CCaaS) experience gives your agents the power and flexibility to meet each customer at their level—and saves you money on hardware and operating expenses.
CCaaS is an omnichannel customer care solution delivered as a service by Windstream Enterprise. Based on our robust Unified Communications as a Service (UCaaS) technology, CCaaS seamlessly integrates key contact center communications types, including voice call, webchat and text messaging with omnichannel routing to ensure your customers can connect via the method that best fits their needs.
Additionally, CCaaS comes with call management and measurement tools to help maximize agent handling and drive first-call resolution. What’s more, CCaaS from Windstream Enterprise reduces CAPEX by eliminating physical hardware costs and replacing them with a subscription-based model.
Manage up to six simultaneous contacts—via voice call, webchat, and text messaging—to interact with customers using their preferred method.
Add intelligent call routing and agent analytics, along with tools like advanced call recording, live monitoring, quality management, agent coaching, e-learning and more.
Gain the flexibility to activate and deactivate licenses as demand changes from season to season, to support specific campaigns or as business fluctuates.
Save on agent seats by switching to an as-a-service model that’s invoiced at a predictable monthly rate. Get rid of the expensive on-prem maintenance contracts.
Get seamless, cloud-based communications and collaboration for the new digital workplace.
Streamline information sharing and team collaboration across an ever-evolving remote and international work environment.
Access all the information about your services in one place, along with the essential functions that help you manage and optimize your network.
Enter your business location zip code below for business solutions in your area.
Find business zip code