Provide a best-in-class customer experience with the latest cloud-based contact center technology.
Connect seamlessly with customers on their terms, using any channel at anytime
Improve agent effectiveness by giving them the tools to meet customer expectations/demand
Cloud-based service makes it easy to add or subtract users anytime, regardless of location
Affordable fee-based alternative to capex on-prem solutions, and pay only for licenses you use
By harnessing the power of the cloud, our call center solution delivers maximum reliability, availability and responsiveness.
Our unique pricing model bills only for current active agents—helping our customers save millions for services not in use.
Our proven solution has thousands of users across companies of all sizes and multiple industries—giving customers a unique edge.
WE partner with Avaya and Mitel for fully featured, multi-channel options tailored to enterprise needs.
In addition to Mitel, WE made CCaaS even easier for SMB by adding functionality to our intuitive OfficeSuite UC solution.
Efficient inbound and outbound call center routing
Reporting analytics that quickly integrate and analyze interactions across multiple channels, providing data for more informed decisions
Option to add on Workforce Optimization (WFO) and Workforce Management (WFM) and call recording
24/7 support
Automated features include auto-attendant and Interactive Voice Response (IVR) applications
Call monitoring and recording and call center quality assurance
Intelligent routing that automatically directs customers to the most appropriate agent for a superior customer experience
Automated updates and upgrades as technologies and applications advance
Data and infrastructure are protected in a secure data center environment with geo redundancy
High reliability/availability and fully managed platform with superior performance and Quality of Service
Fact sheet
CCaaS Avaya Contact Center Select Fact Sheet
XCaaS 8 Reasons to Migrate Fact Sheet
White Paper
CXaaS: Delivering on the promise of customer experience
Brochure
CCaaS
Infographic
Your Communications Solution: Strategic or Stagnant?
OfficeSuite Contact Center Services
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