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CCaaS
Page 1
Overview
(current)
Features
Resources
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Get in touch
UC & Voice
CCaaS
: Contact Center as a Service
Provide a best-in-class customer experience with the latest cloud-based contact center technology.
Page 1
Contact us to learn more
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Engage Across Channels
Connect seamlessly with customers on their terms, using any channel at anytime
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Empower Agents
Improve agent effectiveness by giving them the tools to meet customer expectations/demand
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Flexible & Scalable
Cloud-based service makes it easy to add or subtract users anytime, regardless of location
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Sensible & Affordable
Affordable fee-based alternative to capex on-prem solutions, and pay only for licenses you use
The Windstream Enterprise Advantage
99.99%
uptime
By harnessing the power of the cloud, our call center solution delivers maximum reliability, availability and responsiveness.
Millions
of dollars saved
Our unique pricing model bills only for current active agents—helping our customers save millions for services not in use.
1,000's
of users
Our proven solution has thousands of users across companies of all sizes and multiple industries—giving customers a unique edge.
All business challenges, accepted
Enterprise
WE partner with Avaya and Mitel for fully featured, multi-channel options tailored to enterprise needs.
Speak to an expert
Small to mid-sized business
In addition to Mitel, WE made CCaaS even easier for SMB by adding functionality to our intuitive OfficeSuite UC solution.
Get a quote
Features built around your customers
Features built around your customers
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Group
Agent productivity
Efficient inbound and outbound call center routing
Reporting analytics that quickly integrate and analyze interactions across multiple channels, providing data for more informed decisions
Option to add on Workforce Optimization (WFO) and Workforce Management (WFM) and call recording
24/7 support
Engagement
Automated features include auto-attendant and Interactive Voice Response (IVR) applications
Call monitoring and recording and call center quality assurance
Intelligent routing that automatically directs customers to the most appropriate agent for a superior customer experience
Cloud-optimized
Automated updates and upgrades as technologies and applications advance
Data and infrastructure are protected in a secure data center environment with geo redundancy
High reliability/availability and fully managed platform with superior performance and Quality of Service
Related resources
Related resources
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Group
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White Paper
CXaaS: Delivering on the promise of customer experience
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Brochure
CCaaS
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Infographic
Your Communications Solution: Strategic or Stagnant?
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Case study
Community Health Options
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Brochure
OfficeSuite Contact Center Services
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Case study
Empereon CCaaS Case Study
How can we help accelerate your business?
What to expect when we call:
We’ll dig deep to understand your technology and business challenges.
We’ll discuss how our cloud-optimized solutions align to your needs.
You’ll receive a free recommendation tailored for your business goals.
Looking for Customer Support? Visit our
Support
page.
Or call us direct:
1-855-852-9460