Contact Center as a Service (CCaaS) Solution
Give every customer a first-class experience
CCaaS = cloud-based call routing + omnichannel options + high scalability
Transform your customer interactions with a contact center service that enables customers to contact you wherever, whenever and however they prefer. Give your agents the ability to work from anywhere.
Connect with customers on their terms
Improve agent effectiveness with advanced self-service, AI-powered IVR solutions
Eliminate expensive hardware costs
“The new CCaaS solution allows us to think about future plans, such as customer segmentation, which will take first-call resolution to the next level.”
Leverage seamless omnichannel engagement for an enhanced CX
Contact Center as a Service (CCaaS) from Windstream Enterprise combines call, text, webchat, email and social media management into one easy-to-use platform so agents can service more customers, more efficiently.
Advanced functionality
Access intelligent call routing and agent analytics, along with tools like advanced call recording, live monitoring, quality management, agent coaching, e-learning and more.
Flexibility + scalability
Activate and deactivate licenses as demand changes from season to season, to support specific campaigns or as business fluctuates.
Cost control
Save on agent seats by switching to a subscription-based model that’s invoiced at a predictable monthly rate.
Why CCaaS from Windstream Enterprise?
Elevate customer connections, enhance productivity and response times, and optimize network performance by integrating CCaaS with the reliability of SD-WAN, a fully managed connectivity solution. Rely on one provider to deliver it all—backed by a dedicated team of technology experts.