Author: Matthew Marion

The secret to live chat: It’s only as good as the agents who operate it

The recent launch of live chat for OfficeSuite UC® Contact Center Services (CCS) was a welcomed announcement for many small to medium-sized contact centers looking to scale and reach more customers with the...

October 30, 2020 • Matthew Marion • 3 min read

Read the article

SOC 2 Compliance for Unified Communications: Why it Matters and How to Ensure it

The financial services industry is no stranger to the increasing threat of security breaches. In fact, financial service firms experience cybersecurity attacks 300 times more frequently than businesses in other...

July 11, 2019 • Matthew Marion • 2 min read

Read the article