Author: Matthew Marion

Connect your entire contact center with Talkdesk’s CCaaS integrations

Talkdesk’s intelligent call center capabilities plus Windstream Enterprise’s managed services give enterprises all the tools to deliver a superior, seamless CX.

September 24, 2024 • Matthew Marion • 4 min read

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Elevate retail customer support with a dedicated CCaaS solution

he Talkdesk CCaaS platform, coupled with Windstream Enterprise's managed services, delivers a seamless, AI-enhanced customer experience across multiple channels. Agents get the comprehensive customer data and efficient tools they need...

August 16, 2024 • Matthew Marion • 4 min read

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Reimagining Financial Services with a Dedicated CCaaS Solution

The manufacturing industry is facing a labor shortage, and everyone is looking for ways to get support where they need it. Working with a partner to provide contact center services...

July 25, 2024 • Matthew Marion • 4 min read

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AI simplified: Empowering contact center agents and customers with artificial intelligence

There’s no shortage of ways AI can benefit a contact center’s operations. By tapping into AI-powered tools like Virtual Agent and Agent Assist, agents can leave behind the mundane, repetitive,...

July 18, 2024 • Matthew Marion • 4 min read

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