Author: Matthew Marion

Transforming CX with AI: Q&A with Talkdesk reveals the power of CCaaS in the digital age

Better conversion rates, increased customer retention and higher satisfaction scores are all within reach with the latest cloud-native CCaaS solution from Windstream Enterprise, powered by Talkdesk.

July 19, 2023 • Matthew Marion • 7 min read

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Retail contact centers benefit from increased agility with live messaging and chatbot functionality

Live messaging and chatbots allow retailers to be agile and handle an influx of service requests while lowering costs—and increase the opportunities to generate additional revenue.

May 25, 2023 • Matthew Marion • 4 min read

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The top 5 benefits of omnichannel contact centers

The past few years saw an accelerated transformation of contact centers, giving rise to new features that can support the omnichannel wants and needs of customers.

May 05, 2022 • Matthew Marion • 4 min read

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The secret to live chat: It’s only as good as the agents who operate it

The recent launch of live chat for OfficeSuite UC® Contact Center Services (CCS) was a welcomed announcement for many small to medium-sized contact centers looking to scale and reach more customers with the...

October 30, 2020 • Matthew Marion • 3 min read

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