Gen Z is shaking up the workplace. Here's what leaders must understand about this generation of young professionals who are driving the next evolution of workplace collaboration.
Restaurant operators are working to determine which technologiesfrom robots to QR codes, self-order kiosks and scenario forecastingwill drive value and better streamline operations.
The past few years saw an accelerated transformation of contact centers, giving rise to new features that can support the omnichannel wants and needs of customers.
Customers and employees are demanding better experiences, and greater security and data privacy. Here are 5 ways to build digital trust in an increasingly virtual world.