Customer Care

Paper invoices, snail mail still dominate health care payments

Health care providers are working to leverage technologies like portals, apps and contactless transactions to streamline payments and satisfy consumers who want more digital options.

May 20, 2022 • Windstream Enterprise • 6 min read

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The top 5 benefits of omnichannel contact centers

The past few years saw an accelerated transformation of contact centers, giving rise to new features that can support the omnichannel wants and needs of customers.

May 05, 2022 • Lee Adams • 4 min read

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4 ways retail customer engagement is poised for change

Retailers are adapting to an environment characterized by disruption, transformation and complexity. This article outlines 4 key trends and areas of evolution in retail customer engagement.

February 14, 2022 • Windstream Enterprise • 5 min read

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Retail contact centers benefit from increased agility with live messaging and chatbot functionality

Live messaging and chatbots allow retailers to be agile and handle an influx of service requests while lowering costs—and increase the opportunities to generate additional revenue.

December 18, 2020 • Grant Harland • 3 min read

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