3 IT trends to watch out for in 2021January 11, 2021 | Layne Levine With a sigh of relief and a toast of “good riddance,” we’ve said farewell to 2020. Now we turn our gaze forward, with an optimistic outlook full of new possibilities and opportunities for IT in...
Retail contact centers benefit from increased agility with live messaging and chatbot functionalityDecember 18, 2020 | Grant Harland Live messaging and chatbots allow retailers to be agile and handle an influx of service requests while lowering costs—and increase the opportunities to generate additional revenue.
Not ready for your close-up? You're not alone. Video conference fatigue is real.November 30, 2020 | Carol Haisch With the rise of remote work amid a global pandemic, new challenges have emerged for the workforce. Among them is video conference fatigue. Find out what causes it and how to manage it.
Serving up stats: How restaurants are increasing network security and delivering results amid a pandemicNovember 11, 2020 | Sue Olsen It’s no secret that the COVID-19 pandemic has created a lot of challenges, especially for the restaurant industry. Widespread shutdowns of dining facilities followed by staffing issues, supply chain disruption and health risks all forced...
The secret to live chat: It’s only as good as the agents who operate itOctober 30, 2020 | Matthew Marion The recent launch of live chat for OfficeSuite UC® Contact Center Services (CCS) was a welcomed announcement for many small to medium-sized contact centers looking to scale and reach more customers with the same resources. And why not?...
Higher learning in a dynamic environment: Enabling new learning models with agile networksOctober 6, 2020 | Jennifer Head The rapid pivot to online learning and collaboration by higher education institutions last spring was a testament to their resilience and unwavering commitment to their mission. Now, as the emphasis shifts toward repopulating physical campuses...
A dozen ways to make working from home betterSeptember 17, 2020 | Scott Yelton As social experiments go, you couldn’t find one farther-reaching or more impactful than the current global pandemic. Everything—how we interact with each other, how we work, how we shop, how we live—is being re-examined and...
This fall, smart networks are key to adaptive learningSeptember 3, 2020 | Jennifer Head As higher education institutions navigate a return to learning this fall, they are faced with a host of challenges and, at times, competing priorities of learning and research continuity, financial solvency and—above all—safety amid a...
5 ways to evolve IT digital experienceAugust 26, 2020 | Stephen Farkouh Enterprise IT has reached an inflection point: for the first time in memory, innovation in the consumer space is driving user expectations in the corporate world. As consumers, we expect information and control at our...
The evolution of security driven by the advancements in network designsAugust 21, 2020 | Trent Pham Securing the perimeter During the late 90s, enterprises invested in expensive, high-capacity (e.g., T3 and OC3) connections as they raced towards the burgeoning online world to support their B2C and B2B initiatives. The servers, applications...