Blog

The secret to live chat: It’s only as good as the agents who operate it

The recent launch of live chat for OfficeSuite UC® Contact Center Services (CCS) was a welcomed announcement for many small to medium-sized contact centers looking to scale and reach more customers with the...

October 30, 2020 • Matthew Marion • 3 min read

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5 ways to evolve IT digital experience

Enterprise IT has reached an inflection point: for the first time in memory, innovation in the consumer space is driving user expectations in the corporate world. As consumers, we expect...

August 26, 2020 • Stephen Farkouh • 4 min read

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The evolution of security driven by the advancements in network designs

Securing the perimeter During the late 90s, enterprises invested in expensive, high-capacity (e.g., T3 and OC3) connections as they raced towards the burgeoning online world to support their B2C and...

August 21, 2020 • Mark Vomend • 3 min read

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The future of work: Seamless collaboration from anywhere

The ways we work, learn and live have drastically changed over the course of last year, let alone over the past decade. Employees are logging hours from their homes versus...

August 12, 2020 • Scott Yelton • 3 min read

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Planning to thrive: Agile methods lead to educational resilience as districts return to learn

The abrupt, widespread school closures this spring thrust educators and students across the country into a sustained virtual environment with little time to prepare or plan. As we look to...

July 20, 2020 • Mark Vomend • 3 min read

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3 ways professional IT services will jumpstart your reopening

Few enterprise IT leaders could have planned for the sudden, unexpected evacuation of their workplaces. The events of the last few months have challenged IT departments to pivot rapidly and...

June 15, 2020 • Mark Vomend • 3 min read

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Is your legacy network holding your organization back?

The world has been talking a lot about the “new normal” that’s coming our way post-pandemic, and it’s not limited to masks and social distancing. Organizations are evolving to the...

June 11, 2020 • Mike Frane • 3 min read

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