Author: Austin Herrington

Breaking down communication barriers to improve the customer experience

Communication barriers Scenario A: Your sales personnel are working with a prospective customer, but your communication tools leave a lot to be desired. Travel is restricted due to budget constraints,...

May 30, 2024 • Austin Herrington • 4 min read

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5 changes you’ll experience when converting from legacy voice to unified communications

Are you still utilizing outdated voice services for modern-day business needs? Here are five benefits for businesses who make the switch to next-gen unified communications.

May 17, 2024 • Austin Herrington • 3 min read

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Going global? 4 questions to help choose the right UCaaS provider

Finding a trusted partner to provide secure, seamless communications and collaboration for your global needs is not easy. Here are 4 questions to ask UCaaS providers to help ease the...

February 19, 2024 • Austin Herrington • 4 min read

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Transforming the customer experience in retail with CCaaS

Live messaging and chatbots allow retailers to be agile and handle an influx of service requests while lowering costs—and increase the opportunities to generate additional revenue.

January 09, 2024 • Austin Herrington • 4 min read

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