Articles By: Austin Herrington

The future of communications and the future of CX have a lot in common. See how UCaaS is at the top of the list of tools that organizations are investing in to better understand customers.

Technology is key to supporting effective communication, but new communications challenges are on the rise. Learn what those are and how to overcome them.

A recent Forrester report highlighted key challenges hindering remote workers in the COVID-19 crisis. See how organizations can overcome them to improve business and workforce continuity.

As companies across the U.S. have fully embraced remote working solutions, video-teleconferencing (VTC) platforms are now the virtual office must-have. These tools allow face-to-face video conferences between users in different cities, states, countries and even...

Upgrading business data networks often takes precedence over voice systems simply because of inertia. Plenty of business owners adhere to the adage, “If it’s not broken, don’t fix it.” But even if your legacy voice...

As the end of the year approaches, it’s easy to focus on the exciting developments planned for 2020. However, a moment of reflection is due given how much Windstream Enterprise accomplished in 2019! We knew...

Digital transformation has changed the way in which we communicate and collaborate. As workforce trends continue shifting to better support remote and mobile workers, tools must also evolve to effortlessly connect us regardless of our...

The paramount role of security and protecting patient data in healthcare poses unique concerns for healthcare organizations that transition to cloud-based unified communications (UC). The dilemma: How can we ensure we’re not introducing new vulnerabilities...

“Unified communications” (UC) brings together disparate business communication applications – voice, chat, email, text messaging, fax, audio and video conferencing, collaboration tools, presence and more—across desktop and mobile devices to simplify and streamline user interactions....

Integrating voice, chat, video/audio conferencing, faxing, and email, unified communications (UC) delivers a wealth of advantages in productivity and collaboration. These gains however, also come with security challenges and industry standards that must be met...