The top 5 communications challenges that impact customers and employeesThe top 5 communications challenges that impact customers and employeesMarch 11, 2021 | Austin Herrington | 3 min read Technology is key to supporting effective communication, but new communications challenges are on the rise. Learn what those are and how to overcome them.
The top 5 communications challenges that impact customers and employeesMarch 11, 2021 | Austin Herrington Technology is key to supporting effective communication, but new communications challenges are on the rise. Learn what those are and how to overcome them.
Level the playing field: Overcoming the top 3 challenges that hinder a thriving remote workforceFebruary 10, 2021 | Austin Herrington A recent Forrester report highlighted key challenges hindering remote workers in the COVID-19 crisis. See how organizations can overcome them to improve business and workforce continuity.
How to protect your video conferences from hackersAugust 5, 2020 | Austin Herrington As companies across the U.S. have fully embraced remote working solutions, video-teleconferencing (VTC) platforms are now the virtual office must-have. These tools allow face-to-face video conferences between users in different cities, states, countries and even...
Could your legacy voice system be a service risk?June 9, 2020 | Austin Herrington Upgrading business data networks often takes precedence over voice systems simply because of inertia. Plenty of business owners adhere to the adage, “If it’s not broken, don’t fix it.” But even if your legacy voice...
A Look Back at UCaaS in 2019December 19, 2019 | Austin Herrington As the end of the year approaches, it’s easy to focus on the exciting developments planned for 2020. However, a moment of reflection is due given how much Windstream Enterprise accomplished in 2019! We knew...
The New Era of Team CollaborationApril 24, 2019 | Austin Herrington Digital transformation has changed the way in which we communicate and collaborate. As workforce trends continue shifting to better support remote and mobile workers, tools must also evolve to effortlessly connect us regardless of our...
How Healthcare Organizations Can Securely Transition to the CloudDecember 13, 2018 | Austin Herrington The paramount role of security and protecting patient data in healthcare poses unique concerns for healthcare organizations that transition to cloud-based unified communications (UC). The dilemma: How can we ensure we’re not introducing new vulnerabilities...
What is Unified Communications?November 13, 2018 | Austin Herrington “Unified communications” (UC) brings together disparate business communication applications – voice, chat, email, text messaging, fax, audio and video conferencing, collaboration tools, presence and more—across desktop and mobile devices to simplify and streamline user interactions....
The Critical Role of Security in Unified CommunicationsOctober 3, 2018 | Austin Herrington Integrating voice, chat, video/audio conferencing, faxing, and email, unified communications (UC) delivers a wealth of advantages in productivity and collaboration. These gains however, also come with security challenges and industry standards that must be met...
CXaaS: Delivering on the promise of customer experienceAugust 6, 2018 | Austin Herrington Whether asking about a suspicious charge, upgrading a subscription, or getting help, we’ve all been in IVR purgatory. We diligently provide the needed information, navigate the prompts and test our patience on hold, only to...