Articles By: Scott Yelton

Senior Director of Product Management

About Scott

Scott is responsible for management of growth and lifecycle for the company’s leading UCaaS solution. He has over 21 years of experience in the telecommunications industry. Prior to Windstream, Scott was the Director of Product Development and Strategy for both EarthLink and Deltacom, where he also led sales engineering. He began his career in telecom in sales and sales management roles for Sprint and BTI Communications. Scott is a graduate of Appalachian State University with a degree in marketing and management.

4 Ways to Increase Contact Center Agent Productivity
My favorite definition of productivity is “the effectiveness of effort”. In my humble opinion, volume of work doesn’t directly correlate with productivity. Instead, it should really be measured by the quality of output, the customer...
5 Reasons Call Recording is a Must for Every Business
We’ve all heard it when calling into a business: ‘This call may be recorded for quality assurance.’ Whether you have sales or customer service representatives handling customer calls, the same holds true for any employee,...
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