Extending e-commerce to m-commerce and q-commerce: The ABCs of CX in 2022Extending e-commerce to m-commerce and q-commerce: The ABCs of CX in 2022May 12, 2022 | Windstream Enterprise | 5 min read Retailers that are exploring the “channel-less” space between online and offline are considering the interplay of the virtual world and the real world and their presence in the metaverse.
The top 5 benefits of omnichannel contact centersMay 5, 2022 | Lee Adams The past few years saw an accelerated transformation of contact centers, giving rise to new features that can support the omnichannel wants and needs of customers.
From physical stores to the metaverse, what retail execs are thinking about in 2022May 3, 2022 | Windstream Enterprise Retail leaders attending the US Shoptalk conference were focused on consistent themes, from the rebound of brick and mortar to ways to retain brand loyalty among ever-elusive consumers.
Extending e-commerce to m-commerce and q-commerce: The ABCs of CX in 2022May 12, 2022 | Windstream Enterprise Retailers that are exploring the “channel-less” space between online and offline are considering the interplay of the virtual world and the real world and their presence in the metaverse.
The top 5 benefits of omnichannel contact centersMay 5, 2022 | Lee Adams The past few years saw an accelerated transformation of contact centers, giving rise to new features that can support the omnichannel wants and needs of customers.
From physical stores to the metaverse, what retail execs are thinking about in 2022May 3, 2022 | Windstream Enterprise Retail leaders attending the US Shoptalk conference were focused on consistent themes, from the rebound of brick and mortar to ways to retain brand loyalty among ever-elusive consumers.
The importance of embracing today’s always-connected dinerApril 22, 2022 | Windstream Enterprise The restaurant industry is evolving, and investing in the right mix of technology can help restaurateurs provide a seamless hospitality experience wherever their customers may be dining.
How to build trust in a digital eraApril 7, 2022 | Rich Martin Customers and employees are demanding better experiences, and greater security and data privacy. Here are 5 ways to build digital trust in an increasingly virtual world.
Healthcare providers must adapt to patient digital expectationsMarch 25, 2022 | Windstream Enterprise Patients are seeking more satisfaction from their healthcare, and one thing they want is unified information systems. Streamlining digital communications benefits patients and providers.
Banks, late to the game, double down on the cloudMarch 11, 2022 | Windstream Enterprise Legacy banks, beginning to grasp the potential lost revenue if they don’t adapt, are on a mission to become responsive, digital-first institutions to better meet evolving customer needs.
How healthcare consumerism is driving integration in 2022March 4, 2022 | Windstream Enterprise Consumerism is changing how healthcare is delivered as the industry emulates the strategies found in retail, banking and travel, appealing to consumers through convenience and simplicity.
The future of retail is hybrid and unified around end-to-end connected experiencesMarch 3, 2022 | Windstream Enterprise The retail landscape is changing as shoppers continue to define the new rules of engagement. Retailers have responded with an impressive list of continuously evolving customer-facing innovations.
Fintechs won’t replace traditional bankingMarch 2, 2022 | Windstream Enterprise In the battle between fintech and traditional banking, customers are focused on something else entirely—their experiences, convenience and choice regardless of which bank they work with.