5 ways to evolve IT digital experienceAugust 26, 2020 | Stephen Farkouh | 5 min read Enterprise IT has reached an inflection point: for the first time in memory, innovation in the consumer space is driving user expectations in the corporate world. As consumers, we expect information and control at our...
Decades Beyond: Telling a Customer “No”March 18, 2019 | Isabella Runyan The definition of customer service has changed considerably over the 20+ years of my career. Many moons ago, I worked at the help desk for a major airline. Customers used to call in to request...
WE Connect Redefines the Digital Customer ExperienceJanuary 17, 2019 | Stephen Farkouh In our now digital world, your customer’s primary interaction with your company, products and services is online. According to Forrester, self-service has been the most preferred channel for connecting businesses to their customers during the...
5 ways to evolve IT digital experienceAugust 26, 2020 | Stephen Farkouh Enterprise IT has reached an inflection point: for the first time in memory, innovation in the consumer space is driving user expectations in the corporate world. As consumers, we expect information and control at our...
Decades Beyond: Telling a Customer “No”March 18, 2019 | Isabella Runyan The definition of customer service has changed considerably over the 20+ years of my career. Many moons ago, I worked at the help desk for a major airline. Customers used to call in to request...
WE Connect Redefines the Digital Customer ExperienceJanuary 17, 2019 | Stephen Farkouh In our now digital world, your customer’s primary interaction with your company, products and services is online. According to Forrester, self-service has been the most preferred channel for connecting businesses to their customers during the...
Effective Workplace Building Blocks: Improving the CX through IntegrationAugust 6, 2018 | Scott Yelton How many times have you called a service provider and been prompted to enter your account information, only to be asked again for the same information once you were routed to a live representative? Instead,...
The Mobile Retail Revolution: Top Mobile Trends Transforming the Retail SpaceJuly 10, 2018 | Windstream Enterprise It may just feel like you’ve entered a futuristic sci-fi movie with some of the latest retail tech trends exploding on the market. Retailers across the board are upping the ante to deliver a more...
Breaking Down Communication Barriers to Improve the Customer ExperienceJune 22, 2018 | Keith DeMatteo Communication and flexibility are a must for today’s businesses. If you can relate to any of the scenarios below, you know that when you don’t have the tools and capabilities needed to operate efficiently, your...
Unified Communications Solidifies its Stake in Digital TransformationMarch 28, 2018 | Austin Herrington Digital transformation initiatives are a top priority for many organizations going into 2018. From globally recognized brands, to mid-market and small organizations, the momentum is spreading across every industry, with CIO’s leading the charge. As...
AI Spotlight: Artificial Intelligence Isn't Science Fiction – and It's Headed to Your NetworkMarch 21, 2018 | Stephen Farkouh Artificial intelligence (AI) was a fixture in popular culture long before it became a computing reality. From Gort in The Day the Earth Stood Still to Hal 9000 in 2001: A Space Odyssey, kids grew...
Three Easy Ways to Provide a Best in Class CX with Contact Center as a Service (CCaaS)March 17, 2018 | Tom Daniel The customer experience is essential to an organization’s success (or even survival) today, but even a good CX may not be enough to set your business apart from the competition. Consumers today demand exceptional service,...
From Open Offices to Open Spaces: Mobile Tech Takes Virtual Work to the Next LevelMarch 15, 2018 | Scott Yelton A friend recently decided to take an extended cross-country trip with his family. Faced with a demanding work load and colleagues who depended on him, he decided the only way to pull it off was...