Enhance CX

Retailers that are exploring the “channel-less” space between online and offline are considering the interplay of the virtual world and the real world and their presence in the metaverse.

The past few years saw an accelerated transformation of contact centers, giving rise to new features that can support the omnichannel wants and needs of customers.

Retail leaders attending the US Shoptalk conference were focused on consistent themes, from the rebound of brick and mortar to ways to retain brand loyalty among ever-elusive consumers.

The restaurant industry is evolving, and investing in the right mix of technology can help restaurateurs provide a seamless hospitality experience wherever their customers may be dining.

Customers and employees are demanding better experiences, and greater security and data privacy. Here are 5 ways to build digital trust in an increasingly virtual world.

Patients are seeking more satisfaction from their healthcare, and one thing they want is unified information systems. Streamlining digital communications benefits patients and providers.

Legacy banks, beginning to grasp the potential lost revenue if they don’t adapt, are on a mission to become responsive, digital-first institutions to better meet evolving customer needs.

Consumerism is changing how healthcare is delivered as the industry emulates the strategies found in retail, banking and travel, appealing to consumers through convenience and simplicity.

The retail landscape is changing as shoppers continue to define the new rules of engagement. Retailers have responded with an impressive list of continuously evolving customer-facing innovations.

In the battle between fintech and traditional banking, customers are focused on something else entirely—their experiences, convenience and choice regardless of which bank they work with.