Enhance CX

Are you still utilizing outdated voice services for modern-day business needs? Here are five benefits for businesses who make the switch to next-gen unified communications.

A recent Forrester report highlighted key challenges hindering remote workers in the COVID-19 crisis. See how organizations can overcome them to improve business and workforce continuity.

With a sigh of relief and a toast of “good riddance,” we’ve said farewell to 2020. Now we turn our gaze forward, with an optimistic outlook full of new possibilities and opportunities for IT in...

Live messaging and chatbots allow retailers to be agile and handle an influx of service requests while lowering costs—and increase the opportunities to generate additional revenue.

Enterprise IT has reached an inflection point: for the first time in memory, innovation in the consumer space is driving user expectations in the corporate world. As consumers, we expect information and control at our...

The definition of customer service has changed considerably over the 20+ years of my career. Many moons ago, I worked at the help desk for a major airline. Customers used to call in to request...

In our now digital world, your customer’s primary interaction with your company, products and services is online. According to Forrester, self-service has been the most preferred channel for connecting businesses to their customers during the...

How many times have you called a service provider and been prompted to enter your account information, only to be asked again for the same information once you were routed to a live representative? Instead,...

Communication and flexibility are a must for today’s businesses. If you can relate to any of the scenarios below, you know that when you don’t have the tools and capabilities needed to operate efficiently, your...

Digital transformation initiatives are a top priority for many organizations going into 2018. From globally recognized brands, to mid-market and small organizations, the momentum is spreading across every industry, with CIO’s leading the charge. As...