Healthcare

If the past weeks of the worldwide COVID-19 pandemic have been any indication, healthcare organizations are dealing with the most severe pressure to care for patients in modern times. And while patient data protection is...

With electronic health record (EHR) investments not consuming as much of a healthcare provider’s budget, leaders have an opportunity to take additional steps in their digital transformation journey to protect their patients and their organizations....

While digital transformation may increase efficiency and save money, it’s really about investing in the most critical area of your business—customer experience (CX). CX is much more than a buzz word—it has become a key...

Now that one of the biggest healthcare IT conferences of the year—HIMSS―has passed, I’ve taken some time to reflect on the event. Three key themes stand out for me this year: A heavy focus on...

One of the biggest challenges the hospitality industry faces is how to best leverage the ever-evolving technology services available. Tech-focused efforts to create brand differentiation and yield greater value are significant and ongoing, as hospitality...

Healthcare providers have understandably been focused on providing quality care, improving outcomes and reducing the cost of care. With all these key priorities, why spend the additional time and effort focusing on creating a frictionless...

The paramount role of security and protecting patient data in healthcare poses unique concerns for healthcare organizations that transition to cloud-based unified communications (UC). The dilemma: How can we ensure we’re not introducing new vulnerabilities...

Have you ever been frustrated by your experience as a patient? I found myself recently needing to take my husband to an urgent care on a Sunday due to an unfortunate incident. Everything about the...

How do you know when it’s time to replace your organization’s legacy IT infrastructure? There are always new technologies offering advantages over what you have. Just like there will always be questions about whether to...

The entire healthcare industry has become much more focused on improving the patient experience. That’s crucial for a number of reasons, including good old customer satisfaction. It’s easier than ever for patients to explore provider...