Hospitality

Technology is constantly driving evolution within the hospitality industry. Hotel operations are drastically different than what they were just five years ago. In order to remain competitive, hoteliers need to understand how technology is changing...

Part 1 of this blog series recounted the early days of hotel guest WiFi. Part 2 will examine network advancements as WiFi moved from being a novelty to a staple of guest expectancy and where...

In 1999, a trade organization based in Austin, Texas (later to be known as the WiFi Alliance) searched for a name for a new network protocol that extended Ethernet LAN connectivity wirelessly. A committee was...

When a guest makes the decision to stay at a hotel, there is a high level of trust involved. At a core level, customers trust that the bed they will be sleeping in and the...

Today’s guests have high expectations. They demand a frictionless guest experience in exchange for their loyalty. The booking process is an early and significant aspect of the guest experience. Guests are looking to quickly and...

To most hotel professionals, operators, and brands, the guest experience is everything. It is the item that is most discussed, measured, shared, and evaluated as the lodging companies compete for their share of the travelling...