3 IT trends to watch out for in 2021January 11, 2021 | Layne Levine | 4 min read With a sigh of relief and a toast of “good riddance,” we’ve said farewell to 2020. Now we turn our gaze forward, with an optimistic outlook full of new possibilities and opportunities for IT in...
Not ready for your close-up? You're not alone. Video conference fatigue is real.November 30, 2020 | Carol Haisch With the rise of remote work amid a global pandemic, new challenges have emerged for the workforce. Among them is video conference fatigue. Find out what causes it and how to manage it.
The secret to live chat: It’s only as good as the agents who operate itOctober 30, 2020 | Matthew Marion The recent launch of live chat for OfficeSuite UC® Contact Center Services (CCS) was a welcomed announcement for many small to medium-sized contact centers looking to scale and reach more customers with the same resources. And why not?...
3 IT trends to watch out for in 2021January 11, 2021 | Layne Levine With a sigh of relief and a toast of “good riddance,” we’ve said farewell to 2020. Now we turn our gaze forward, with an optimistic outlook full of new possibilities and opportunities for IT in...
Not ready for your close-up? You're not alone. Video conference fatigue is real.November 30, 2020 | Carol Haisch With the rise of remote work amid a global pandemic, new challenges have emerged for the workforce. Among them is video conference fatigue. Find out what causes it and how to manage it.
The secret to live chat: It’s only as good as the agents who operate itOctober 30, 2020 | Matthew Marion The recent launch of live chat for OfficeSuite UC® Contact Center Services (CCS) was a welcomed announcement for many small to medium-sized contact centers looking to scale and reach more customers with the same resources. And why not?...
A Commitment to Customer Experience: Connecting you no matter whatAugust 14, 2020 | Layne Levine Few of us could have predicted the scale of social and economic disruption we are experiencing in 2020 as a result of the COVID-19 pandemic. What has become clear is that network connectivity is now...
Could your legacy voice system be a service risk?June 9, 2020 | Austin Herrington Upgrading business data networks often takes precedence over voice systems simply because of inertia. Plenty of business owners adhere to the adage, “If it’s not broken, don’t fix it.” But even if your legacy voice...