Communications disruptions can stop work in its tracks. By now, most everyone has experienced lagging audio or a dropped video call that has derailed a meeting. These challenges have become exacerbated particularly over the last year due to the large increase in remote work and the need for more collaborative tools to perform critical daily business operations.
Many organizations are quick to admit that they’ve experienced technology challenges that directly impacted their employees, customers and business operations. A survey conducted by Forrester found these top 5 challenges impact customers and employees most:
IT teams recognize the growing importance of modern, cloud-based technology like Unified Communications as a Service (UCaaS) to properly support effective employee and customer communications. Amongst other trends topping IT’s agenda in 2021, it has become a main focus for organizations to adopt a unified approach that integrates their cloud-based workplaces to address challenges that help employees to get their jobs done, while keeping costs low.
Adopting UCaaS with SD-WAN and network security can remove obstacles in communication, support better work and give a competitive edge. These solutions can increase user adoption of tools and vastly improve customer engagement. Together they provide a more flexible approach to delivering a collaborate-from-anywhere solution, with greater security, productivity and reliability.
To learn more about how UCaaS can combat communications challenges, check out Forrester’s research findings. See how Windstream Enterprise can support your UC and voice needs by visiting our website.
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