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Latest articles
The top 5 benefits of omnichannel contact centers
The past few years saw an accelerated transformation of contact centers, giving rise to new features that can support the omnichannel wants and needs of customers.
2020 NRF recap: The continuing evolution of retail
Every January, the National Retail Federation (NRF) holds its Big Show at the Jacob Javits Center in New York. It’s 4 days’ worth of collaboration and idea sharing for retailers,...
How Product Development is Evolving to Meet Customer Needs
The era of customer focus has arrived and is transforming the methods and speed of delivery for new products and services for B2C and B2B businesses alike. As a consumer,...