Retail

Why retailers should use WiFi and IP Camera heat mapping

Heat mapping via WiFi and IP cameras have started to revolutionize the retail industry, offering innovative ways to monitor and track consumer behavior. Learn how to get started.

May 07, 2021 • Travis Mininger • 3 min read

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The secret to live chat: It’s only as good as the agents who operate it

The recent launch of live chat for OfficeSuite UC® Contact Center Services (CCS) was a welcomed announcement for many small to medium-sized contact centers looking to scale and reach more customers with the...

October 30, 2020 • Matthew Marion • 3 min read

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COVID-19 Checklist for Retailers, Part 3: How to take the fear out of reopening

Many states are now re-opening their economies—challenging retailers and restaurant operators to adapt their locations to meet public safety mandates. To understand those challenges, I spoke to Windstream Enterprise Retail...

June 04, 2020 • Mark Vomend • 3 min read

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COVID-19 Checklist for Retailers, Part 2: 5 big ways business will change

In my previous post, I talked about the steps you can take today to help your retail business stay afloat during the economic and social tsunami of COVID-19. While it...

May 02, 2020 • Mark Vomend • 3 min read

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COVID-19 Checklist for Retailers, Part 1: Are you doing these 4 things?

As someone who spends a lot of time consulting with retail leaders—and a former retail operator myself—I’ve thought about what you can do to keep business going during the pandemic....

April 25, 2020 • Mark Vomend • 3 min read

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2020 NRF recap: The continuing evolution of retail

Every January, the National Retail Federation (NRF) holds its Big Show at the Jacob Javits Center in New York. It’s 4 days’ worth of collaboration and idea sharing for retailers,...

February 14, 2020 • Mark Vomend • 5 min read

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Leveraging Cloud-based Analytics to Understand Customer Behaviors

Success isn’t solely defined by providing a great customer experience, it’s also measured by providing a customer experience that’s better than what your competitors are offering. This is especially true...

June 12, 2019 • Travis Mininger • 3 min read

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