4 trends shaping the high-tech, high-touch future of retail
Discover the most pressing industry trends shaping the future of retail in this thorough recap of NRF Retail Converge 2021.
Retail
3 industry trends that are defining the future of consumer business
A survey conducted by Windstream Enterprise discovered the top 3 industry trends accelerating consumer businesses in the post-pandemic recovery.
Why retailers should use WiFi and IP Camera heat mapping
Heat mapping via WiFi and IP cameras have started to revolutionize the retail industry, offering innovative ways to monitor and track consumer behavior. Learn how to get started.
The secret to live chat: It’s only as good as the agents who operate it
The recent launch of live chat for OfficeSuite UC® Contact Center Services (CCS) was a welcomed announcement for many small to medium-sized contact centers looking to scale and reach more customers with the...
COVID-19 Checklist for Retailers, Part 3: How to take the fear out of reopening
Many states are now re-opening their economies—challenging retailers and restaurant operators to adapt their locations to meet public safety mandates. To understand those challenges, I spoke to Windstream Enterprise Retail...
2020 NRF recap: The continuing evolution of retail
Every January, the National Retail Federation (NRF) holds its Big Show at the Jacob Javits Center in New York. It’s 4 days’ worth of collaboration and idea sharing for retailers,...
Leveraging Cloud-based Analytics to Understand Customer Behaviors
Success isn’t solely defined by providing a great customer experience, it’s also measured by providing a customer experience that’s better than what your competitors are offering. This is especially true...