Retail Industry Analyst

Retail contact centers benefit from increased agility with live messaging and chatbot functionality

December 18, 2020 | Grant Harland | 4 min read

Live messaging and chatbots allow retailers to be agile and handle an influx of service requests while lowering costs—and increase the opportunities to generate additional revenue.

About Grant

Grant has more than 11 years of experience in the retail, contributing to his deep knowledge around business development, technology, product development, sales and merchandising. His unique background in retail and SaaS businesses makes him a credible thought leader and voice of the retailer within Windstream Enterprise. Prior to being Retail Analyst at Windstream Enterprise, Grant spent two years as a senior consultant at retail management consulting firm, Boston Retail Partners, where he delivered upon superior design and implementation of strategy, technology and process solutions. Before that, Grant spent eight years working in retail industry for a retailer doing greater than $100 million dollars annually as a Senior Buyer and Business Development professional.

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Retail contact centers benefit from increased agility with live messaging and chatbot functionality

December 18, 2020 | Grant Harland

Live messaging and chatbots allow retailers to be agile and handle an influx of service requests while lowering costs—and increase the opportunities to generate additional revenue.

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