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If you’re not already well-acquainted with our recommendations regarding advanced retail networking, it all boils down to this: Any multi-store retailer not already moving to software defined wide area networking (SD-WAN) has some serious catching...

GDPR, the European Union’s new General Data Protection Regulation, hasn’t received a great deal of press in the U.S., presumably because it is a “Europe thing.” However, U.S. companies are in fact subject to GDPR...

You are likely hearing more and more about how the customer experience (CX) is the most important business priority and measure of business success, this is especially true with respect to businesses in the retail...

A leading provider of shipping services, LSO is a regional parcel carrier with 60 locations throughout the U.S. Despite its size, LSO provides levels of service equal to those of its national competitors, at a...

The telecom industry has gotten riled up recently. If you have been paying attention to the news, you know that the biggest telcos are asking the FCC to make a policy change that would have...

The FCC has wisely extended the comment deadline on big telcos’ proposal to change the rules on providing UNEs to competitors at wholesale prices. This delay imposes a much-needed ‘cooling off’ period for parties on...

The telecommunications industry is not unlike many other industries in the sense that we like to ‘prove’ our position by quoting a study that validates it. The problem is that it’s relatively easy to find...

Let’s face it, most of us don’t pay that much attention to what the FCC is doing. They deal in the realms of complex technology policy issues that just don’t seem all that relevant –...

Why does it seem like there is a survey for everything? Surveys asking things like tell us about your experience on our website (often as soon as we land on the site), to how was...

A public commitment to customer experience is the hot new industry buzz, even in B2B. The Chief Customer Officer title has become a key function in the C-Suite. It’s all driven by what’s often called...