6 restaurant tech solutions to combat 2022’s challenges6 restaurant tech solutions to combat 2022’s challengesMay 13, 2022 | Windstream Enterprise | 11 min read Restaurant operators are working to determine which technologies—from robots to QR codes, self-order kiosks and scenario forecasting—will drive value and better streamline operations.
Extending e-commerce to m-commerce and q-commerce: The ABCs of CX in 2022May 12, 2022 | Windstream Enterprise Retailers that are exploring the “channel-less” space between online and offline are considering the interplay of the virtual world and the real world and their presence in the metaverse.
For Gen Z, bank accounts and cash are out, mobile wallets are inMay 4, 2022 | Windstream Enterprise The world’s youngest and most digitally adept consumers are forcing change on decades-old business practices, and the retail and financial services industries are no exception.
SD-WAN is Fast Becoming a Retail Network NecessityJuly 18, 2018 | Windstream Enterprise If you’re not already well-acquainted with our recommendations regarding advanced retail networking, it all boils down to this: Any multi-store retailer not already moving to software defined wide area networking (SD-WAN) has some serious catching...
What is GDPR and What You Need to KnowJuly 17, 2018 | Trent Pham GDPR, the European Union’s new General Data Protection Regulation, hasn’t received a great deal of press in the U.S., presumably because it is a “Europe thing.” However, U.S. companies are in fact subject to GDPR...
The Importance of Customer WiFi for SMB Retailers and RestaurantsJuly 17, 2018 | Michael Flannery You are likely hearing more and more about how the customer experience (CX) is the most important business priority and measure of business success, this is especially true with respect to businesses in the retail...
The logistics of performance - LSO Case StudyJune 19, 2018 | Windstream Enterprise A leading provider of shipping services, LSO is a regional parcel carrier with 60 locations throughout the U.S. Despite its size, LSO provides levels of service equal to those of its national competitors, at a...
Big Telco Proposes Hitting Your Bottom Line to Improve TheirsJune 18, 2018 | Windstream Enterprise The telecom industry has gotten riled up recently. If you have been paying attention to the news, you know that the biggest telcos are asking the FCC to make a policy change that would have...
Summer Cool Down, Autumn ShowdownJune 14, 2018 | Tony Thomas The FCC has wisely extended the comment deadline on big telcos’ proposal to change the rules on providing UNEs to competitors at wholesale prices. This delay imposes a much-needed ‘cooling off’ period for parties on...
Apples, Oranges and Then There’s RealityJune 14, 2018 | Tony Thomas The telecommunications industry is not unlike many other industries in the sense that we like to ‘prove’ our position by quoting a study that validates it. The problem is that it’s relatively easy to find...
The Battle Behind the ScenesJune 14, 2018 | Tony Thomas Let’s face it, most of us don’t pay that much attention to what the FCC is doing. They deal in the realms of complex technology policy issues that just don’t seem all that relevant –...
Using Analytics to Drive Ongoing Improvement to the Customer ExperienceJune 11, 2018 | Windstream Enterprise Why does it seem like there is a survey for everything? Surveys asking things like tell us about your experience on our website (often as soon as we land on the site), to how was...
Engineering Humility in the Age of the CustomerJune 5, 2018 | Windstream Enterprise A public commitment to customer experience is the hot new industry buzz, even in B2B. The Chief Customer Officer title has become a key function in the C-Suite. It’s all driven by what’s often called...