Paper invoices, snail mail still dominate health care paymentsPaper invoices, snail mail still dominate health care paymentsMay 20, 2022 | Windstream Enterprise | 7 min read Health care providers are working to leverage technologies like portals, apps and contactless transactions to streamline payments and satisfy consumers who want more digital options.
The top 5 benefits of omnichannel contact centersMay 5, 2022 | Lee Adams The past few years saw an accelerated transformation of contact centers, giving rise to new features that can support the omnichannel wants and needs of customers.
4 ways retail customer engagement is poised for changeFebruary 14, 2022 | Windstream Enterprise Retailers are adapting to an environment characterized by disruption, transformation and complexity. This article outlines 4 key trends and areas of evolution in retail customer engagement.
Paper invoices, snail mail still dominate health care paymentsMay 20, 2022 | Windstream Enterprise Health care providers are working to leverage technologies like portals, apps and contactless transactions to streamline payments and satisfy consumers who want more digital options.
The top 5 benefits of omnichannel contact centersMay 5, 2022 | Lee Adams The past few years saw an accelerated transformation of contact centers, giving rise to new features that can support the omnichannel wants and needs of customers.
4 ways retail customer engagement is poised for changeFebruary 14, 2022 | Windstream Enterprise Retailers are adapting to an environment characterized by disruption, transformation and complexity. This article outlines 4 key trends and areas of evolution in retail customer engagement.
Retail contact centers benefit from increased agility with live messaging and chatbot functionalityDecember 18, 2020 | Grant Harland Live messaging and chatbots allow retailers to be agile and handle an influx of service requests while lowering costs—and increase the opportunities to generate additional revenue.
2020 NRF recap: The continuing evolution of retailFebruary 14, 2020 | Jeffrey Neville Every January, the National Retail Federation (NRF) holds its Big Show at the Jacob Javits Center in New York. It’s 4 days’ worth of collaboration and idea sharing for retailers, industry thought leaders and technology...
How Product Development is Evolving to Meet Customer NeedsFebruary 3, 2020 | Scott Yelton The era of customer focus has arrived and is transforming the methods and speed of delivery for new products and services for B2C and B2B businesses alike. As a consumer, if your patience is thin,...
NRF 2020: Discover the state of retail and beyondJanuary 15, 2020 | Jeffrey Neville Despite the breathtaking speed and impact of the e-commerce revolution, physical stores still play a vital role in the buying journey. While consumers will use their mobile devices to research and compare goods, they still...
The Express Lane: Helping Our Retail Customers ThriveNovember 6, 2019 | Elizabeth Orth The holiday season is second to none for retailers—and 2019 is shaping up to be promising. According to Deloitte’s latest holiday retail forecast, this season’s sales are projected to top $1.1 trillion, with e-commerce sales...
Guest WiFi Celebrates 20 Years Part 2June 4, 2019 | Windstream Enterprise Part 1 of this blog series recounted the early days of hotel guest WiFi. Part 2 will examine network advancements as WiFi moved from being a novelty to a staple of guest expectancy and where...
Continuous Quality Improvements: Creating a Virtuous Cycle to Drive Financial GrowthApril 17, 2019 | Windstream Enterprise Banks and credit unions can create a virtuous cycle of continuous quality improvements (CQI) for the customer experience (CX) if they focus on three key components—customer needs, data integration and network connectivity. Continuously working to...