Your communications solution: Strategic or stagnant?

Windstream Enterprise

If your communications solution isn't driving your business forward, it's holding you back - and costing you more than you think.

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Workstyles are changing.

Are you keeping up? Your key employees work hard for your business. But they need more flexibility in how they do it.

The pandemic shifted how businesses think about work with 66% of companies embracing some form of ‘work from anywhere’ model⁵_.

77% of IT decision makers report adopting or planning to adopt video calling⁶

Nearly 80% of businesses report an increase in the use of video communication soware in the past 12 months⁷

70% of IT decision makers report they’ve already adopted or plan to adopt a UCaaS solution⁸

But it’s about productive time too

Your employees need to collaborate. But how much time is actually available to do their work?

Up to 80% of the day is spent in meetings or responding to colleagues’ requests⁹

Have a contact center? The stakes are even higher.

To your customers, your contact center is the face of your business.

If your contact center isn’t delivering delight at every interaction, your customers will look elsewhere.

Ready to start making moves?

Windstream Enterprise can help your business boost productivity and decrease downtime with a UCaaS solution tailored to your unique requirements. We’ll work closely with your IT team to understand your objectives and design, deliver and manage a next-generation solution that meets your business needs today and tomorrow.

Cloud-enabled connectivity, communications and security. Guaranteed. Learn more by visiting windstreamenterprise.com

1. Deka, Rashmi Rekha. “How Digital Natives are Changing the Modern Workplace.” Vantage Circle. June 5, 2021.

2, 7. Ozimek, Dr. Adam. “Future Workforce Report 2021: How Remote Work is Changing Businesses Forever.” Upwork. July 2021.

3, 5. Gownder, J.P., James McQuivey, PhD., Katy Tynan, David Brodeur-Johnson, Andrew Hewi, Anjali Thomke, Rachel Birrell. “The Future of the O¬ce, Forrester Vision Report 2022.” Forrester Research, Inc. 2022.

4. Alsop, Thomas. “Global Enterprise Server Hourly Downtime Cost.” Statista. July 2021.

6, 8. McKeon-White, Will, Glenn O’Donnell, Ian Jacobs, Max Ball, Chris Langlois, Diane Lynch. “The State of Unified Communications as a Service, Forrester Trend Report 2022.” Forrester Research, Inc. 2022.

9. McCracken, Harry. “The 4 Styles of Communication That You Need to Know.” Fast Company. 2022.

10. “Five9 Survey Results: The Cloud Can Only Meet Contact Center Needs.” Five9. August 17, 2022.

11. “Agility and E¬ciency: Keys to Future-Proof Communications Technology.” Forrester Research, Inc. January 2021. 12. “Five9 Customer Service Index 2022: Business Decision Makers.” Five9. September 18, 2022.

About the Author

Windstream Enterprise believes people should expect more from their service provider. Our mission: as network, security and application performance become continuously more critical, WE will be the partner that responds to unique customer needs—a pathfinder to help lead them through technology transformation. A trusted advisor to help them connect, transform and elevate their businesses.
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Your communications solution: Strategic or stagnant?

Workstyles are changing.

But it’s about productive time too

Have a contact center? The stakes are even higher.

About the Author

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Your communications solution: Strategic or stagnant?

Workstyles are changing.

But it’s about productive time too

Have a contact center? The stakes are even higher.

About the Author

Previous Article

Next Article

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