MyOfficeSuite

Weekly MyOfficeSuite Training

Our free MyOfficeSuite training series is available to all OfficeSuite UC admins and users to help you learn everything you need to know about using and managing your OfficeSuite UC phone system using the MyOfficeSuite portal.

To join any of the sessions below, please use the following link or download any of the calendar invitations linked below:

 

https://meeting.broadviewnet.com/my/officesuitetraining

Audio:

  • Dial +1 (646) 741-5292¬†or +1 (646) 741-5293
  • Meeting ID: 1111 287 3534
  • Participant ID: Shown on screen after joining the meeting

Training Sessions

Administrator Training

An overview of the Adminstrator functions in the MyOfficeSuite portal. Topics include setting your Incoming Call Routing, creating Call Groups, configuring Auto Attendants, setting Business Hours, choosing On Hold Music and much more.


OfficeSuite Contact Center Services for Newly Migrated Customers

An overview course for those recently migrated to OfficeSuite Contact Center Services v6. The training will cover the new user interface and highlight some of the differences in the new Dashboard, Queues and Agent management screens.


Standard User Training (Mitel Phones)

An introductory course for every person using the MyOfficeSuite portal. The training starts with an overview of the physical device (Mitel Phones) followed by a lesson on making personal changes to the user's own extension and account.


Standard User Training (Polycom VVX Phones)

An introductory course for every person using the MyOfficeSuite portal. The training starts with an overview of the physical device (Polycom VVX Phones) followed by a lesson on making personal changes to the user's own extension and account.


Spotlight Training

A series of individual training sessions that change week to week. They cover a variety of topics from individual features a standard user could brush up on to advanced settings for admins. Some topics are rotated month to month while others highlight new features, promotions or changes on the platform.

  • Future topics:
    • 10/30: How to Best Use Voicemail
    • 11/6: Mobile and PC Softphone
    • 11/13: Sending / Receiving E-Fax through MyOS
    • 11/20: How to Use HD Meeting
    • 11/27: Viewing Call History and Scheduled Reports
    • 12/4: What Buttons Can I Add to My Phone
    • 12/11: Setting Up Auto-Attendants
    • 12/18: Using Your Emergency Override
    • 12/25: Holiday

Private Training Sessions

If you would like to schedule a private training session for your organization, please email the information below to WCI.Officesuite.Training@windstream.com.

There may be a one-time fee of $99 for this private webinar session. Only requests from Authorized Contacts will be valid.

  • Company Name
  • Company Service ID
  • Name
  • Email
  • Phone Number
  • Type of Training
  • Reason for Training
  • Preferred Date/Time of Training