An overview of the Adminstrator functions in the MyOfficeSuite portal. Topics include setting your Incoming Call Routing, creating Call Groups, configuring Auto Attendants, setting Business Hours, choosing On Hold Music and much more.
An overview course for those recently migrated to OfficeSuite Contact Center Services v6. The training will cover the new user interface and highlight some of the differences in the new Dashboard, Queues and Agent management screens.
An introductory course for every person using the MyOfficeSuite portal. The training starts with an overview of the physical device (Mitel Phones) followed by a lesson on making personal changes to the user's own extension and account.
An introductory course for every person using the MyOfficeSuite portal. The training starts with an overview of the physical device (Polycom VVX Phones) followed by a lesson on making personal changes to the user's own extension and account.
A series of individual training sessions that change week to week. They cover a variety of topics from individual features a standard user could brush up on to advanced settings for admins. Some topics are rotated month to month while others highlight new features, promotions or changes on the platform.
If you would like to schedule a private training session for your organization, please email the information below to WCI.Officesuite.Training@windstream.com.
There may be a one-time fee of $99 for this private webinar session. Only requests from Authorized Contacts will be valid.