OfficeSuite

Weekly OfficeSuite and Strategic Product Training

Our free OfficeSuite and strategic product training series is available to all OfficeSuite UC® admins, end users and strategic product users to help you learn everything you need to know about using and managing your OfficeSuite UC phone system using the OfficeSuite portal.

To join any of the sessions below, please use the following link or download any of the calendar invitations linked below:

 

https://meeting.windstream.com/my/officesuitetraining

Audio:

  • Dial +1 (646) 741-5292 or +1 (646) 741-5293
  • Meeting ID: 1111 287 3534
  • Participant ID: Shown on screen after joining the meeting

OfficeSuite Training Sessions

Administrator Training - Monday

An overview of the Administrator functions in the portal. Topics include setting your Incoming Call Routing, creating Call Groups, configuring Auto Attendants, setting Business Hours, choosing On Hold Music and much more.

HD Meeting / Softphone - End User/Admin - Monday

To become more familiar with your OfficeSuite system, please join our live, free trainings that are held weekly! The first half of this training will cover HD-Meeting. The second half will cover how to setup and use Softphones to enable remote workers.

CCS General Session - Admin - Tuesday

This session will familiarize you with the administrative functions of OfficeSuite Contact Center Services. It will include setting up queues, adding and assigning agents, generating reports, and more.

Verge Phone and Portal - End User - Tuesday

An introductory course for every person using the OfficeSuite portal. The training starts with an overview of the physical device (Verge Phones) followed by a lesson on making personal changes to the user's own extension and account.

WE Connect Portal Training - Wednesday

An overview of the WE Connect portal functionality. Topics include account registration and login, general navigation, new service request, billing review, order status, notification center, offers, disconnects, insights, support and much more.

Polycom VVX Phone and Portal - End User - Wednesday

An introductory course for every person using the OfficeSuite portal. The training starts with an overview of the physical device (Polycom VVX Phones) followed by a lesson on making personal changes to the user's own extension and account.

Administrator Training - Thursday

An overview of the Administrator functions in the portal. Topics include setting your Incoming Call Routing, creating Call Groups, configuring Auto Attendants, setting Business Hours, choosing On Hold Music and much more.

Mitel 6900 & Portal - End User - Thursday

An introductory course for every person using the portal The training starts with an overview of the physical device (Mitel 6900 Phones), followed by a lesson on making personal changes to the user’s own extension and account.

Private Training Sessions

If you would like to schedule a private training session for your organization, please email the information below to WCI.Officesuite.Training@windstream.com.

There may be a one-time fee of $99 for this private webinar session. Only requests from Authorized Contacts will be valid.

  • Company Name
  • Company Service ID
  • Name
  • Email
  • Phone Number
  • Type of Training
  • Reason for Training
  • Preferred Date/Time of Training