OfficeSuite

Weekly OfficeSuite UC and strategic product training

Our complimentary training series is available to all OfficeSuite UC® admins and strategic product users to help you learn everything you need to know about your Windstream Enterprise solutions.

OS Live/Secure eFax Training Session

This session will familiarize you with your Windstream product OS Live and Secure eFax. We will cover both the Administrator as well as the End User capabilities on both products.

Every Friday at 10:45 am Eastern

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WE Connect Training Session

An overview of the WE Connect portal functionality. Topics include account registration and login, general navigation, new service request, billing review, order status, notification center, offers, disconnects, insights, support and much more.

Every Wednesday at 1:00 pm Eastern

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Firewall/Managed Network Security (MNS) Training Session

This session will familiarize you with the functions of Firewall/MNS Portal. It will include logging in, dashboard, URL Filtering, Category Filtering, Application Control, Reporting, and more.

Every Friday at 1:00 pm Eastern

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OfficeSuite Training Sessions

An overview of the Administrator functions in the portal. Topics include setting your Incoming Call Routing, creating Call Groups, configuring Auto Attendants, setting Business Hours, choosing On Hold Music and much more.

Every Monday at 1:00 pm Eastern

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To become more familiar with your OfficeSuite system, please join our live, free trainings that are held weekly! The first half of this training will cover HD-Meeting. The second half will cover how to setup and use Softphones to enable remote workers.

Every Monday at 3:00 pm Eastern

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This session will familiarize you with the administrative functions of OfficeSuite Contact Center Services. It will include setting up queues, adding and assigning agents, generating reports, and more.
Every Tuesday at 12:00 pm Eastern

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An introductory course for every person using the OfficeSuite portal. The training starts with an overview of the physical device (Verge Phones) followed by a lesson on making personal changes to the user’s own extension and account.

Every Tuesday at 2:00 pm Eastern

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An introductory course for every person using the OfficeSuite portal. The training starts with an overview of the physical device (Polycom VVX Phones) followed by a lesson on making personal changes to the user’s own extension and account.

Every Wednesday at 3:00 pm Eastern

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An overview of the Administrator functions in the portal. Topics include setting your Incoming Call Routing, creating Call Groups, configuring Auto Attendants, setting Business Hours, choosing On Hold Music and much more.

Every Thursday at 3:00 pm Eastern

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An introductory course for every person using the portal The training starts with an overview of the physical device (Mitel 6900 Phones), followed by a lesson on making personal changes to the user’s own extension and account.
Every Thursday at 1:00 pm Eastern

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If you would like to schedule a private training session for your organization, please email the information below to WCI.Officesuite.Training@windstream.com.

There may be a one-time fee of $99 for this private webinar session. Only requests from Authorized Contacts will be valid.

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