Articles By: Windstream Enterprise

Banks and credit unions can create a virtuous cycle of continuous quality improvements (CQI) for the customer experience (CX) if they focus on three key components—customer needs, data integration and network connectivity. Continuously working to...

While it may appear otherwise, brick and mortar stores still drive the majority of retail purchases. Retail stores today, however, look and approach the shopping experience very differently from stores of the past. With the...

With this year’s restaurant technology conference MURTEC behind us, I’ve had some time to reflect on my many conversations with industry technology vendors and restaurant operators. A key takeaway this year—is a clear shift in...

Now that one of the biggest healthcare IT conferences of the year—HIMSS―has passed, I’ve taken some time to reflect on the event. Three key themes stand out for me this year: A heavy focus on...

One of the biggest challenges the hospitality industry faces is how to best leverage the ever-evolving technology services available. Tech-focused efforts to create brand differentiation and yield greater value are significant and ongoing, as hospitality...

With today’s educated consumer market, a multitude of sales methodologies from solution selling, to challenging the customer, to being a strategic partner are required. The method and strategy you apply are dependent on the relationship...

Since the 1980s, Ethernet has been the network protocol of choice for local area networks (LANs). For wide area networks (WANs), today’s most viable options include IPVPN, Multiprotocol Label Switching (MPLS) VPN, carrier switched Ethernet,...

Distributed Denial of Service (DDoS) attacks—in which cyber criminals take down an enterprise’s website or internet connection by flooding it with large volumes of traffic—are increasing rapidly in complexity, frequency, scale, and inflicted damage. DDoS...

As retailers continue to reimagine their physical stores with innovative digital technologies, “personalization” is emerging as one of the most compelling opportunities. By arming associates with real-time data, personalization enables store personnel to know their...

Over 20 years ago, Michael Treacy and Fred Wiersma wrote a book called The Discipline of Market Leaders. They described three potential strategies that a firm might follow to achieve competitive differentiation, and argued that...